**Return Policy for Ghana AC**
**Last Updated: 2024**
Thank you for choosing Ghana AC for your cooling needs. We strive to ensure your satisfaction with our products. In the event that you need to return a product, please review our return policy below:
**1. Returns Eligibility:**
1.1 **Timeframe:** You may initiate a return within 14 days of receiving your Ghana AC product.
1.2 **Condition:** To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.3 **Proof of Purchase:** A valid proof of purchase (order confirmation, invoice, or receipt) is required for all returns.
**2. Return Process:**
2.1 **Contact Customer Service:** To initiate a return, please contact our customer service team at [customer-service@ghanaac.com] or call [Customer Service Number]. Provide your order number, the reason for the return, and any relevant details.
2.2 **Return Authorization:** Our customer service team will provide you with a return authorization (RA) number and detailed instructions on how to return the product.
2.3 **Packaging:** Securely pack the product in its original packaging, including all accessories and documentation.
2.4 **Return Label:** If applicable, we will provide a return shipping label. If not, you are responsible for the return shipping costs.
**3. Return Shipping:**
3.1 **Shipping Responsibility:** You are responsible for the shipping costs associated with the return, unless the return is due to a defect or an error on our part.
3.2 **Tracking:** We recommend using a trackable shipping service to ensure the safe return of the product. Ghana AC is not responsible for lost or damaged returns during transit.
**4. Inspection and Refund:**
4.1 **Product Inspection:** Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
4.2 **Refund:** If the return is approved, we will process a refund to the original payment method within 7 business days. Please note that shipping costs are non-refundable.
**5. Warranty Returns:**
5.1 **Defective Products:** If you believe your product is defective and is still within the warranty period, please contact our customer service team for assistance.
5.2 **Warranty Coverage:** Warranty information is provided in the product documentation. Please review it for details on coverage and how to make a warranty claim.
**6. Contact Us:**
If you have any questions or concerns about our return policy, please contact our customer service team at [customer-service@ghanaac.com] or call [Customer Service Number].
By making a purchase with Ghana AC, you acknowledge that you have read, understood, and agreed to this return policy. We appreciate your trust in our products and are dedicated to providing excellent customer service.
