Refund and Return Policy

Thank you for choosing Ghana AC for your air conditioning needs. We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds

We offer refunds on products returned within 30 days of the original purchase date. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Returns

To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a Return Merchandise Authorization (RMA) number. Please clearly write this number on the outside of the package you are returning.

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect in the product or an error on our part.

Exchanges

If you need to exchange an item for a different one, please contact our customer service team at [contact email or phone number] to arrange for an exchange. Like returns, exchanges must be made within 30 days of the original purchase date and the item must be in its original condition and packaging.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund as quickly as possible, at no additional cost to you.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., air filters) and customized products. We also do not accept returns for items that have been installed or used.

Contact Us

If you have any questions about our refund and return policy, please contact us at [contact email or phone number]. Our customer service team is available to assist you and ensure your satisfaction with every purchase.

Note: This refund and return policy is subject to change without prior notice. Please refer to the policy posted on our website for the most up-to-date information.*