**Delivery Policy:**

**1. Shipping Information:**
– We currently offer delivery services within Ghana only.
– All orders will be processed and dispatched within 1-2 business days after payment confirmation.

**2. Delivery Methods:**
– Standard Delivery: Estimated delivery time is 2-5 business days.
– Express Delivery: Available for an additional fee, with an estimated delivery time of 1-3 business days.

**3. Shipping Charges:**
– Express Delivery: Calculated at checkout based on the delivery location and order weight.

**4. Order Tracking:**
– Customers will receive a tracking number via email once the order has been dispatched.
– Order status and tracking information can also be viewed through the customer account on our website.

**5. Delivery Confirmation:**
– A signature may be required upon delivery. Please ensure someone is available to receive the order at the provided shipping address.
– In case of unavailability, our courier service will leave a delivery attempt notice with further instructions.

**Return Policy:**

**1. Returns Eligibility:**
– Returns are accepted within 14 days of the delivery date.
– The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

**2. Return Process:**
– To initiate a return, customers must contact our customer service team through the designated channels, providing the order number and reason for return.
– Our team will guide customers through the return process, providing a return authorization and instructions on how to send the product back.

**3. Return Shipping:**
– Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
– We recommend using a trackable shipping method to ensure the safe return of the product.

**4. Refund Process:**
– Once the returned product is received and inspected, a refund will be processed within 7 business days.
– Refunds will be issued to the original payment method used during the purchase.

**5. Warranty Information:**
– Our products come with a standard manufacturer’s warranty. For warranty claims, customers can contact our customer service team for assistance.

Please note that these policies are subject to change, and customers are advised to review the latest version on our website or contact customer service for any updates.